100% satisfaction guarantee-new product.
We support all the products we sell. If you are not satisfied with the collinsoutdoors purchase, you can contact us to replace the product or refund（Brand new, not used）, and you must contact us within 30 days of purchase. If our products have quality problems, you provide pictures and reasons to contact our email, we will refund according to reasonable reasons.
However, if the following problems occur, they are not within the scope of refund:
1. Occasional feather leakage in sleeping bag (normal phenomenon).
2. A small amount of thread ends for tent tailor.
We also welcome you to point out our defects. We will correct them to provide better quality products to campers. Our product list will be changed based on your opinions.
The Collinsoutdoors satisfaction guarantee policy does not cover ordinary wear or damage caused by improper use or accidents.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.